Monitor IT Employee Experience
Quickly respond to negative changes in IT employee perception.
- In IT, high turnover and sub-optimized productivity can have huge impacts on IT’s ability to execute SLAs, complete projects on time, and maintain operations effectively.
- With record low unemployment rates in IT, retaining top employees and keeping them motivated in their jobs has never been more critical.
Our Advice
Critical Insight
- One bad experience can cost you your top employee. Engagement is the sum total of the day-to-day experiences your employees have with your company.
- Engagement, not pay, drives results. Engagement is key to your team's productivity and ability to retain top talent. Approach it systematically to learn what really drives your team.
- It’s time for leadership to step up. As the CIO, it’s up to you to take ownership of your team’s engagement.
Impact and Result
- Info-Tech tools and guidance will help you initiate an effective conversation with your team around engagement, and avoid common pitfalls in implementing engagement initiatives.
- Monitoring employee experience continuously using the Employee Experience Monitor enables you to take a data-driven approach to evaluating the success of your engagement initiatives.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
9.3/10
Overall Impact
$2,056
Average $ Saved
8
Average Days Saved
Client
Experience
Impact
$ Saved
Days Saved
Department of Energy and Public Works
Guided Implementation
8/10
$1,719
2
Amanda highlighted some valuable insights into our data that I had missed. It is unfortunate that InfoTech didn't automatically reach out and offe... Read More
Pueblo Of Isleta
Guided Implementation
10/10
N/A
20
Best: Advise received by Heather, gave me some great ideas and clarified some of my questions. Worst: None
CDW
Guided Implementation
10/10
$2,393
2
Penn State Health
Guided Implementation
10/10
N/A
2
MTA Metropolitan Transportation Authority
Guided Implementation
10/10
$55,799
50
Gateway Technical College
Guided Implementation
10/10
$30,999
5
Best - Jane's expertise, advice, and guidance. Worst - none
Performance Trust Capital Partners
Guided Implementation
9/10
$2,546
1
We really enjoyed working with the team. Jane is very knowledgeable and helpful on the calls we have done with her, very much appreciated.
Leadership, Culture and Values
Please note: This course is being updated.
Increase IT productivity by actively focusing on employee engagement.
This course makes up part of the People & Resources Certificate.
- Course Modules: 4
- Estimated Completion Time: 2-2.5 hours
- Featured Analysts:
- Carlene McCubbin, Sr. Research Manager, CIO Practice
- James Alexander, SVP of Research and Advisory, CIO Practice
Workshop: Monitor IT Employee Experience
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Launch the EXM
The Purpose
- Set up the EXM and collect a few months of data to build on during the workshop.
Key Benefits Achieved
- Arm yourself with an index of employee experience and candid feedback from your team to use as a starting point for your engagement program.
Activities
Outputs
Identify EXM use case.
Identify engagement program goals and obstacles.
- Defined engagement goals.
Launch EXM.
- EXM online dashboard with three months of results.
Module 2: Explore Engagement
The Purpose
- To understand the current state of engagement and prepare to discuss the drivers behind it with your staff.
Key Benefits Achieved
- Empower your leadership team to take charge of their own team's engagement.
Activities
Outputs
Review EXM results to understand employee experience.
Finalize focus group agendas.
- Customized focus group agendas.
Train managers.
Module 3: Hold Employee Focus Groups
The Purpose
- Establish an open dialogue with your staff to understand what drives their engagement.
Key Benefits Achieved
- Understand where in your team’s experience you can make the most impact as an IT leader.
Activities
Outputs
Identify priority drivers.
- Summary of focus groups results
Identify engagement KPIs.
- Identified engagement initiatives.
Brainstorm engagement initiatives.
Vote on initiatives within teams.
Module 4: Select and Plan Initiatives
The Purpose
- Learn the characteristics of successful engagement initiatives and build execution plans for each.
Key Benefits Achieved
- Choose initiatives with the greatest impact on your team’s engagement, and ensure you have the necessary resources for success.
Activities
Outputs
Select engagement initiatives with IT leadership.
Discuss and decide on the top five engagement initiatives.
Create initiative project plans.
Build detailed project plans.
- Engagement project plans.
Present project plans.
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 3-phase advisory process. You'll receive 7 touchpoints with our researchers, all included in your membership.
Guided Implementation 1: Start monitoring employee experience
- Call 1: Discuss use case for the EXM.
- Call 2: Setup EXM survey and settings.
Guided Implementation 2: Analyze results and ideate solutions
- Call 1: Review one-month results.
- Call 2: Review three-month results.
- Call 3: Customize Focus Group Facilitation Guide and discuss action planning.
Guided Implementation 3: Select and implement engagement initiatives
- Call 1: Prioritize departmental initiatives.
- Call 2: Discuss action planning and communication strategy.
Contributors
- Justine Crawforth, Senior Staff Recruiter, Baylor College of Medicine
- Kevin Field, CIO
- Tricia Geerts, IT Manager
- China Gorman, Managing Director, US, Unleash
- Michael Haberman, Senior Consultant, Omega HR Solutions, Inc.
- Lance Haun, Practice Director, The Starr Conspiracy
- Jackson Jeng, CIO
- Chase Labrador, Digital Employee Experience Leader
- Peter Schroeder, Head of Marketing, Northpass
- Susan Taylor, CEO, Generon International
- Denise Lee Yohn, Brand Leadership Expert
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