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e-Commerce
Industry Insights Designed to Help You Lead Digital Transformation
With Info-Tech's Industry Roundtables & Benchmarking, you will never again wonder "what are my peers doing?", "how do I compare?", or "what should I be doing?".
Industry Insights & Best Practices
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e-Commerce - Critical Projects
Deep Insights Tailored to Your Industry
1
Business-Aligned IT Strategy
Understand the capabilities and focus areas required to meet your industry’s needs and enable value creation.
2
Top Industry Trends
Identify resource, process, and environmental trends impacting your industry. Implement strategies to mitigate specific risks and take advantage of all relevant opportunities.
3
Industry Benchmarking
Reveal the true state of your IT services, processes, spend, and staffing levels to align your priorities and resources. Benefit from peer data to get a reference point for how well you stack up.
4
Core Industry Technologies & Software Selection
Arm yourself with everything you need to provide the right solutions to meet the needs of your business stakeholders.
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Business-Aligned IT Strategy
Strategy Alignment
What Does a Blockchain-Based NFT Loyalty Program Bring to the Table?
- Identify opportunities across your customer to capitalize on the blockchain, NFT, infrastructure, and virtual environments to monetize key customer insights.
- Realize the effects of digital loyalty programs that are being felt on all entities of the physical and virtual retail ecosystem.
- Learn how the best-in-class retailers are already reaping business benefits from adopting technology demands with the holistic digital loyalty program.
- Align the organization's business and technology modules in unison for your enterprise to design NFT loyalty initiatives to integrate into the digital business strategy.
Strategy Alignment
Shopping in the Metaverse
- Identify opportunities across your shopping journey to capitalize on the blockchain, digital twinning, infrastructure, and virtual environments to monetize key customer insights.
- Realize the effects of metaverse that are being felt on all entities of the physical and virtual retail ecosystem. Learn how the best-in-class retailers are already reaping business benefits from adopting technology demands with the Metaverse Journey Map.
- Visualize consumer, services, operations, and technology components in unison for your enterprise and industry use cases to design a list of initiatives to integrate into the IT strategic plan.
Strategy Alignment
Building the Demand-Driven Supply Chain Network in Retail
- Gain valuable perspective on the enablers for better visibility in the supply chain to capitalize on the network.
- Discover how the best-in-class businesses are managing greater supply chain complexity while striving for greater network visibility.
- Realize opportunities across your network to capitalize on the streamlined supply chain and deliver customer service excellence to monetize key customer insights.
- Envision strategies and technologies effectively to become a more demand-driven, cost-responsive, and competitive network. Then design a list of initiatives to integrate into the IT strategic plan.
Strategy Alignment
e-Commerce IT Strategy Initiatives Workbook
- With input from our research and analysts and your peers, identify new or updated initiatives for your IT strategy.
- Working with our team, update your IT Strategy Initiatives Workbook.
Strategy Alignment
e-Commerce Business-Aligned IT Strategy
- Learn about the ecosystem factors that are impacting the e-Commerce industry and how your IT team is set from a PESTLE and SWOT perspective, with expert insights and takeaways to update your IT strategy.
Strategy Alignment
e-Commerce Industry Impacts on IT Strategy: Senior Management Template
- Once you’ve completed the IT Strategy Initiatives Workbook, it’s time to pull it all together and share with your organization’s leadership team.
- Use the e-Commerce Industry Impacts on IT Strategy: Senior Management Presentation Template to highlight the key findings from the business-aligned analysis you’ve done.
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Top Industry Trends
Top Trends
e-Commerce Harmonized Customer Experience Report
- Customer experiences have become a matter of survival in the highly competitive e-Commerce universe.
- Learn about how a harmonized customer experience affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
e-Commerce Integration Report
- Delivering seamless and easy customer journeys and experiences relies heavily on having systems that are highly integrated with one another.
- Learn about how integration affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
Top Trends
e-Commerce Artificial Intelligence Report
- Artificial intelligence (AI) platforms are rapidly evolving and making AI more accessible to organizations of all sizes and maturity.
- Learn about how AI affects both your organization and IT specifically, including challenges and opportunities, with expert assistance.
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Industry Benchmarking
Peer Benchmarking
Benchmarking Report: A Cross-Industry Comparison of IT Stakeholder Satisfaction
- Every industry has unique characteristics that can hamper progress or facilitate success in satisfying IT stakeholders. Reimagine your strategy by shifting the definition of who your peers really are.
- Discover which industries achieve high stakeholder satisfaction across 13 core IT services.
- Learn the characteristics that different industries have that can help or hinder IT success.
- Understand what your industry has in common with others that you can leverage to improve stakeholder satisfaction and overcome your own institutional barriers.
Peer Benchmarking
e-Commerce IT Stakeholder Satisfaction Benchmarking Report
- IT leadership needs to understand where their clients are unsatisfied with the quality of service they are receiving from IT.
- Understand important focus areas to address and insights into how your team compares with other e-Commerce Retail IT organizations.
Peer Benchmarking
e-Commerce IT Staffing Benchmarking Report
- Many IT departments are already running lean, struggling to keep pace with never-ending demands from the business to be a reliable operator and effective partner, all while finding time and resources to be innovative.
- By taking the IT Staffing Diagnostic and participating in our unique IT Spend Benchmarking, you will gain critical insights to position your IT team to be more strategic.
Peer Benchmarking
e-Commerce IT Management & Governance Benchmarking Report
- Understanding your IT team’s perception of what’s important and how well they’re doing is central to identifying strengths, weaknesses, and potential misalignments with business priorities and expectations.
- Learn about how IT departments in your industry assess the importance and effectiveness of 45 IT processes to gauge your own alignment and identify select processes for targeted improvement.
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Core Industry Technologies & Software Selection
Core Industry Technologies
e-Commerce Enterprise Service Bus Report
- Enterprise service bus (ESB) is a core technology that can help your organization to integrate its systems, which will help deliver more mature e-commerce goods and services experiences.
- Learn about what ESB is, the state of the market, key features and functions, and leading vendors in the space in order to understand how it can transform your IT strategy and ability to deliver.
Core Industry Technologies
e-Commerce Payment Services Report
- Payment services are an essential part of an e-commerce platform. Selecting the system that best matches the needs of your organization is essential, as not all platforms are alike.
- Learn about what payment services are, the state of the market, key features and functions, and leading vendors in the space in order to understand how they can transform your IT strategy and ability to deliver.
Core Industry Technologies
e-Commerce Artificial Intelligence Platforms Report
- Market leaders in AI are sharing their experience and knowledge through AI platforms. This allows non-experts to leverage this technology for their own benefit.
- Learn about what AI platforms are, the state of the market, key features and functions, and leading vendors in the space in order to understand how they can transform your IT strategy and ability to deliver.
Latest e-Commerce Notes
Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.
Discussion Summary: Info-Tech LIVE Las Vegas Retail & Wholesale Industries Roundtable
December 19, 2019
Info-Tech LIVE took place November 19-21 in Las Vegas, NV. Here, we hosted nine Industry Roundtables focused on the direct and longer-term ripple effects of Industry 4.0 and its hallmark technologies on the different industry sectors. Read this summary of the Retail & Wholesale conversation to learn the main challenges and opportunities your peers think Industry 4.0 presents and what they believe are the next steps to manage this sea change successfully.
Establishing a Balanced Scorecard for IT Performance in the Retail Industry Is an Important Complement to IT Strategy
June 11, 2019
The IT balanced scorecard must go beyond the usual IT metrics. To be most effective, the IT balanced scorecard must demonstrate the value IT provides and reflect corporate strategies and goals.
Generation-Z Shoppers, Technology, and Their Impact on Brick-and-Mortar Retail
March 8, 2019
Gen-Z shoppers are going to cause brick and mortar stores to return to popularity. IT has an important role to ensuring your organization’s stores can attract these shoppers.
Business Continuity Management and Security Integration in the Retail and Wholesale Industry
March 7, 2019
Retail/wholesale organizations that build robust business continuity management plans (herein referred to as BCM plans) will increase their enterprise resilience. Take a proactive and holistic approach to integrate security, risk, and crisis management practices.
First GDPR…Now CCPA? Privacy Implications for the Retail Industry
March 6, 2019
The General Data Protection Regulation (GDPR) forced many organizations to implement data privacy practices, but now the California Consumer Protection Act (CCPA) looms closer. What will this mean for the retail industry?
Benchmarking Reports
Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.
e-Commerce Reference Architecture
Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.